Frequently Asked Questions about KinesioMassage Therapy & Training

Do you have a cancellation policy?

It is kindly asked that rescheduling of appointments be done with 24-hours notice of booked appointment time. Please be advised that failure to provide notice will incur a full charge for the session that cannot be billed to personal health insurance.

Do you direct bill to personal health insurance?

Direct billing is provided as a courtesy service to Blue Cross, Greenshield, and Telus Portal-associated insurances. Please be advised that the session fee and/or any remaining co-pay is still the responsibility of the client, even if direct billing fails to be an option. Please be sure you check with your insurance provider regarding the need for a physician’s referral for coverage.

Do you have any COVID protocols in place?

Clients are required to wait in their vehicles until they receive contact from Danica and confirm they are free of acute illness-related symptoms. Clients must be aware that their appointment may be cancelled with little to no notice if symptoms or concerning circumstances present.

Clients and therapists are no longer required to wear masks during visits however may continue to do so if they see fit. Masks are available for free upon request.

Where are you located?

KinesioMassage Therapy & Training is an in-home clinic in the East End of St. John’s, NL on Guzzwell Drive. For privacy reasons, confirmation of the full address will arrive via email (multiple times) after booking and via text the day of your session. A KMTT sign is stationed on the fence in the parking area (driveway) to let you know you’ve arrived at the correct location. If you have any issues finding the clinic for your session, please do not hesitate to contact Danica directly at (709) 730-5839!

Are you a scent-free clinic?

Scent-reduced, not scent-free. KMTT uses hydrogen peroxide-based surface and bathroom cleaners as well as hypoallergenic laundry detergent, and Danica, herself, does not wear perfume and uses all natural soaps to reduce the impact of scent on clients. KMTT does employ the use of natural scents in the form of Biofreeze and DeepBlue (topicals) as well as peppermint and lavender essential oils for stress reduction with clients however these are strategically not used on days when a known sensitivity will be attending the clinic. Be sure to inform Danica of any such sensitivities so that she can adjust as needed for your best session!